1) How do I register an account?

To be able to place an order via Camera-Gear you will need to register an account with us. To do this you will need an email address and a contact addressinformation. Setting up an account will also allow you to order without having to fill in your name and address details every time you shop with us and will also give additional benefits such as regular newsletters, promotional offers and discounts.Once registered, you can update your details using the My Account section. If you need to add an alternative shipping address, simply click the link to enter a new address within the Address Book section of My Account.

2) How do I pre-order an item?

We offer some items on our website that are on Pre-order. Pre-Order allows you to order an item either prior to the Official Launch or before the stock becomesavailable for general sale.The item, along with the rest of the order will be processed once the stock becomes available, the date shown on the website is only a guide. We will however endeavour to process your order ready for delivery to you either on the date shown or shortly afterwards.You have the possibility to cancel the order as long as your order hasn’t been processed.

3) Are my details secure?

You can shop at Camera-Gear secure in the knowledge that your details are safe. To enhance security we do not hold any payment details that you submit to us. Unfortunately, this means that you are required to enter your payment details each time you order with us. If you require further details on our security policy please contact us freely.

4) How do I apply a discount code?

Please follow these simple steps to apply a discount/voucher code to your order.1. Begin by adding your desired and/or required items for the discount to your bag.2. Select “View your bag” to make sure you’re happy with your items and then select “Secure checkout”.3. Continue through the checkout process until you reach the payment page.4. At the very bottom of the payment options you will see an option “Use a discount code”. Select this option and then input your code and select “Apply”.If successful, you will see a discount applied to your order on the right hand side in the “Order Summary”.

5) How do I place an order?

Once you have your items in your bag, you can then increase the quantity by entering the desired amount in the Quantity field.Clicking on the Secure Checkout button on the My bag screen then takes you to
the delivery address page where you can select the correct delivery and billing address for this order. Please note that the billing address must match the details for the card that is being used. Once you have chosen the delivery method and clicked on the Continue button, you will be taken through to the Payment page.

6) Whay payments options are accepted?

The payment pages used at camera-gear.com are secure and you can safely enter your card details to pay for your order. We accept the following methods of payment: PayPal, Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (through paypal), Western Union.Please select the desired payment option and proceed to the next page where you will enter the card details. Based on the type of card you are using for payment, you may then be asked to enter further details to enhance the security of the transaction. This request of information comes directly from your card issuer and relates to a password that identifies you as the authorised user of the card. If you do not have a password set up you can do so online during the transaction.All credit and debit card holders are subject to validation and authorisation byboth us and the card issuer, to maintain security and prevent fraud. Internet Fraud is Illegal and perpetrators will be prosecuted in all cases.

7) Will I get confirmation of my order?

Once you have placed your order you will be presented with an order confirmationscreen detailing what you have bought, how much it cost and delivery options. Atthis time you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. We will also inform you of your tracking reference number.

8) Where do We deliver to?

We ship all over the world.

9) Are customs charges and import duties included?

Your order may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. Neither we nor delivery company have control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.

10) Can I make changes to my order?

No, once an order has been placed you are unable to make any changes or amendments to your order, this includes delivery address, delivery option, e-mail address and items.

11) Can I cancel my order?

In some circumstances we may be able to cancel your order, please email us usingthe contact us form requesting order cancellation. You will receive an e-mail confirmation if we have been successful in cancelling your order, If not please follow our returns procedures for unwanted items.

12) How do I make a business proposal?

Please contact us at info@camera-gear.com